Privacy Policy

1. Introduction

This Privacy Policy describes how Manjunathan Gopal, operating under the brand name ROBOTENT (collectively "ROBOTENT", "we", "our", or "us"), collects, uses, and processes your personal data through our website robotent.co.in (the "Platform").

By visiting this Platform or availing of our services, you expressly agree to be bound by the terms of this Privacy Policy and the Terms of Use. We operate exclusively within India, and your data is stored and processed in India in accordance with Indian data protection and privacy laws. If you do not agree, please do not access our Platform.

2. Collection of Information

We collect personal information that you provide when you register, use our services, or interact with us. This includes:
• Identity & Contact Data: Name, date of birth, address, telephone/mobile number, and email ID.
• Verification Data: Documents shared as proof of identity or address.
• Sensitive Data: Payment instrument information (bank account or card details) provided with your consent for transactions.
• Usage Data: We may track your behavior and preferences on the Platform to analyze trends and improve our services.

3. Usage of Your Data

We use your personal data to fulfill the services you request, which includes:
• Handling and fulfilling orders (e.g., 3D printing services or web hosting).
• Resolving disputes and troubleshooting technical problems.
• Informing you about offline/online offers and updates.
• Detecting and protecting against error, fraud, and other criminal activities.

4. Data Sharing

We may disclose your information to:
• Third-party Service Providers: Logistics partners for delivery and payment gateways for transactions.
• Legal Authorities: Law enforcement or government agencies when required by law to respond to subpoenas or court orders.

5. Security & Retention

We adopt reasonable security practices to protect your data from unauthorized access. While we use secure servers, data transmission over the internet carries inherent risks for which users are responsible. We retain your data only as long as necessary to provide services or as required by law. You may request account deletion through your profile settings, subject to the resolution of any pending transactions or grievances.

6. Consent & Rights

By using the Platform, you consent to the collection and use of your data. You have the right to access, rectify, and update your information directly via the Platform. You may withdraw your consent by contacting our Grievance Officer, though this may limit our ability to provide certain services.

7. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: Manjunathan Gopal
Contact: Contact via Website

Refund and Cancellation Policy

1. Cancellations: Requests for cancellation must be made within 2 days of placing an order. Cancellations are not permitted once a product has been shipped or the service (such as hosting activation) has been initiated.

2. Damaged Items: Any defect or damage must be reported to our customer service team within 2 days of receipt. We will verify the claim with the merchant before approving a refund.

3. Manufacturer Warranty: For technical products with a manufacturer’s warranty, please contact the manufacturer directly for service.

4. Processing: Approved refunds by Manjunathan Gopal (ROBOTENT) will be processed within 2 days to the original payment method.